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Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

How do I monitor my referral authorizations?
What if I have a referral and I haven’t received a call from the specialist?
What if the Network Provider does not have a copy of my authorization Letter?
How do I change specialist listed on the authorization?
How do I obtain additional care from my specialist?
How do I get Procedure Codes or “CPT” codes added to my current authorization?
How do I contact my PCM team, schedule an appointment, request prescription refills, or view my medical records?
Do I need a referral for Emergency Department or Urgent Care visits?
What should I do if I receive a bill for care?
What happens if I see a specialist without a referral?
What happens if I don’t use my referral? Will it expire?
Does having other health insurance or Medicare change the referral process?
Where should the Network Provider return my medical results?

Don't forget to keep your family's information up to date in DEERS!